Privacy & Cookie Notice
Last updated: 25/09/2025
We are committed to protecting your privacy and handling your personal information fairly, transparently, and securely. This notice explains how we collect, use, and protect your data, as well as your rights under the law.
1. Who We Are
We Complement Ltd (“We Complement”, “we”, “us”, “our”) is a consultancy providing suitability support to financial advice firms.
Registered office: Old Brewery, Castle Eden, Hartlepool, England, TS27 4SU
Company number: 13689379
Contact email: TBS@wecomplement.co.uk
We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Personal Data We Collect
Identity data: name, job title, company.
Contact data: email address, phone number, postal address.
Website usage data: IP address, device type, browser details, pages visited.
Marketing preferences: your choices for receiving updates from us.
Business communications: information you provide when contacting us or using our services.
3. How We Use Your Data
Respond to enquiries and provide our services.
Manage our relationship with you.
Send you updates, newsletters, or marketing (if you’ve consented).
Improve our website and services (analytics).
Comply with legal or regulatory requirements.
4. Lawful Basis
Contract: where processing is necessary to provide our services.
Consent: for marketing emails and non-essential cookies.
Legitimate interests: for business operations (e.g. website analytics, client relationship management), balanced against your rights.
Legal obligation: to meet regulatory and statutory requirements.
5. Sharing Your Data
We may share data with:
Service providers such as IT, cloud storage, email and website analytics providers.
Professional advisers, insurers, regulators, and government authorities where required.
We do not sell personal data to third parties.
6. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards (e.g. adequacy decisions or standard contractual clauses).
7. Retention
Enquiries: up to 12 months.
Client records: up to 2 weeks after the end of our relationship.
Certain records may need to be retained beyond these periods to comply with FCA or other regulatory requirements.
Marketing data: until you withdraw consent or unsubscribe.
Website analytics: typically 26 months (depending on provider settings).
8. Your Rights
You have rights to:
Access your personal data.
Correct inaccuracies.
Request erasure.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
In addition, under data protection law, you also have the right to:
Object to processing likely to cause damage or distress.
Understand the source of your personal information where it was not provided directly by you.
Prevent processing for the purpose of direct marketing.
Object to decisions being taken by automated means.
Claim compensation for damages caused by a breach of data protection law.
To exercise these, email TBS@wecomplement.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.
9. Security
We use technical and organisational measures to protect your data, including encryption, secure storage, and limited access controls.
10. Cookies
Our website uses cookies and similar technologies.
Types of Cookies We Use:
1. Strictly Necessary Cookies
wpEmojiSettingsSupports
Purpose: Ensures emojis and symbols display correctly in your browser.
Expiry: Session
These cookies are essential and cannot be switched off.
2. Analytics Cookies
_ga, _ga_* (Google Analytics)
Purpose: Collects anonymous information about how visitors use our website (e.g. which pages are most visited). This helps us improve our services.
Expiry: Up to 2 years
These cookies are not essential and are only used if you give consent.
How to Manage Cookies:
When you first visit our site, you’ll see a banner asking whether you accept or reject non-essential cookies.
If you accept, Google Analytics cookies will be set.
If you reject, only essential cookies will run.
You can also control cookies at any time by adjusting your browser settings or revisiting your preferences here: [Insert “Cookie Preferences” link once set up].
11. Enquiries and Follow-Up Emails
If you download a brochure or contact us via our website, we will use your email address to send you the requested information and may follow up with relevant information about our services. This is done on the basis of legitimate interest and in connection with your enquiry. You can ask us to stop contacting you at any time by replying to any email with ‘unsubscribe’ or by contacting us at hello@wecomplement.co.uk. Withdrawal will not affect the lawfulness of prior communications.
12. Website Use and Disclaimers
Downloads & Media Files:
Any downloadable documents, files or media made available on this website are provided at your own risk. While we take precautions to ensure only genuine downloads are available, you should verify their authenticity using antivirus software or similar tools. We accept no responsibility for third-party downloads or external sites.
External Links:
Although we only include quality, safe, and relevant external links, we cannot guarantee or verify the content of any externally linked website. Users should proceed with caution before clicking external links or shortened URLs. We cannot be held liable for any damages caused by visiting external links.
Social Media:
We may maintain official profiles on social media platforms. Please verify their authenticity before engaging. We will never ask for personal details or passwords through social media. Where social sharing buttons are present on our site, use them at your discretion — doing so may publish content to your social profile.
Email Marketing:
Our marketing messages may include tracking technologies (such as beacons or tracked links) to monitor engagement. This helps us improve our communications. You may unsubscribe at any time using the link provided in our emails.
13. Updates
We may update this notice from time to time and will post the revised version on our website.
