Unlocking Efficiency: 5 Questions for Seamless Onboarding
In this weeks newsletter we unravel outsourced adviser support and the seamless journey of collaboration that unfolds when partnering with We Complement. From the very first inquiry, we set the stage for what is to come, redefining the conventional approach to outsourced adviser support. At the core of our methodology is how can we help you to work more efficiently and ultimately spend more time doing what you do best, giving excellent advice to your clients.
The findings of the Financial Lives 2022 survey reveal an ongoing challenge for consumers, as they persistently encounter issues related to customer services and communications that fail to facilitate informed decision-making. Over the period up to May 2022, a staggering 4.3 million individuals received information from their service providers that either proved unintelligible, did not meet their specific needs, or arrived untimely. These findings make it clear that more advisers need to engage in outsourced adviser support.
We create a strategic framework designed to elevate your operations by integrating our expertise with your unique advice journey.
Our commitment to knowing your business inside out isn’t just for our benefit; it’s a strategic move to enhance efficiency for both parties. As part of our onboarding process, we pose five key questions that go beyond the surface, ensuring a seamless collaboration.
Do You Have a Centralised Investment Proposition (CIP) and a Centralised Advice Framework (CAF)?
Implementing a robust Centralised Investment Proposition (CIP) and a Centralised Advice Framework (CAF) is more than a compliance checkbox. It’s a strategic move that aligns with the FCA’s PROD reviews, showcasing your commitment to delivering consistent and reliable outcomes for clients. Beyond compliance, a centralised system significantly reduces the risk of errors and omissions, enhancing client satisfaction, potentially leading to positive referrals and new business opportunities.
What Risk Profiling Procedures Do You Have?
Risk profiling isn’t just about ticking a box; it’s a crucial component that dovetails into the recommended investment solutions. We collaborate with you to navigate through various risk profiling tools, ensuring a seamless fit for your firm. Our expertise allows us to contribute insights beyond tool selection, recording discussions with clients comprehensively.
Do You Have Your Own Suitability and Annual Review Templates?
We understand the sensitivity around templates, and our approach is collaborative. Rather than dismantling existing templates, we work with you to compile necessary information that satisfies both clients and compliance. Our templates go beyond the conventional outsourced adviser support, offering detailed and layman-friendly justifications for advice, ensuring transparency and client understanding.
Do You Have Your Own Internal Compliance/File Checking Procedures?
Acknowledging the evolving compliance landscape, we align our work with your internal compliance procedures. Our specialised expertise and resources enhance turnaround times, accuracy, and consistency in report production. By working closely with your compliance framework, we ensure positive gradings for all files, meeting the required standards.
Are You Open to Us Working Closely With Your Admin Team?
Integration into your admin function isn’t just about collaboration; it’s a strategic move to elevate client satisfaction. By focusing on providing top-notch financial planning and service, you create a ripple effect of satisfaction, leading to more referrals and business expansion without the fear of complaints.
While these questions are a cornerstone of our onboarding process, they represent a starting point. We invite you to explore the multitude of ways your business could benefit from our collaboration. Contact us online or call 01472 728 030 to initiate a discussion.
Your success is our commitment, and efficiency is the key.🚀💼 Visit our website for more information.