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The We Complement Research & Due Diligence Service

By
Team We Complement

Advice & Suitability

The We Complement Research & Due Diligence Service includes a comprehensive collection of documents which are more than just a centralised investment proposition. Our documents delve deep into the governance structure of financial planning firms. Leaving behind a trail of unique ‘fingerprints’ that distinctly represent each firm’s ethos. 

Navigating the Landscape 

At the core of our service is the meticulous examination of critical elements, including a firm’s central investment policy and proposition (CIP), central retirement proposition (CRP), target client market/segments, and the platforms and portfolios in use. While the starting point generally is consistent, the finished documents reflect the unmistakable identity of each firm. 

Embracing the Accord Initiative 

We have integrated the Accord Initiative into our research, enhancing the ability of advice firms to demonstrate suitable and compliant advice. In particular, our approach aligns seamlessly with Consumer Duty, Product Governance (PROD), COBS, Sustainable Disclosure Requirements (SDR), and sustainable investment labels. 

Consumer Duty and PROD: A Commitment to Excellence 

Consumer Duty lies at the heart of our service, ensuring financial planning firms act to deliver good outcomes for their retail customers. Subsequently, we meticulously address the four main consumer duty outcomes. Emphasising products and services, price and value, consumer understanding, and consumer support. Our commitment extends to acting in good faith, avoiding harm, and enabling customers to pursue their financial objectives. 

Furthermore, if we delve deeper into our approach, adhering to FCA FG 22/5 6.80. This involves addressing granular aspects, including target market specificity, product design, vulnerability considerations, distribution strategies, and ongoing monitoring. Evidently, our commitment ensures optimal consumer outcomes. 

PROD 3: An Unavoidable Chapter 

Despite being often overlooked, Chapter PROD 3 of the FCA Handbook remains a focal point for us. We meticulously cover key rules relevant to both distributors (advisers) and manufacturers (providers), ensuring there is no room for ambiguity in compliance. 

Investment Policy: A Collaborative Approach 

Teaming up with the firm’s ‘Consumer Duty Champion,’ we provide comprehensive research and due diligence support to crystallise the firm’s unique investment policy. This includes clarity on investment and platform selection, ESG considerations, passive/active stance, and decisions on outsourcing or in-house investment management. 

Client Segmentation: Unveiling Unique Fingerprints 

While not explicitly mandated by Consumer Duty or Product Governance rules, our service empowers firms to segment their customers effectively. Through a straightforward framework within the centralised investment proposition, we enable firms to identify and evidence their target market at a granular level. This means considering characteristics, risk profile, complexity, and product or service nature. 

Value for Money: Beyond the Bottom Line 

Value for money assessments, a crucial outcome of Consumer Duty, is seamlessly integrated into our process. We go beyond the mere evaluation of costs. Considering the nature of products or services, associated limitations, and the expected total charge over the client-firm relationship. Our tailored framework ensures a transparent demonstration of fair value. 

Addressing Vulnerability: A Caring Commitment 

Consumer Duty mandates additional responsibilities regarding vulnerable customers, and we rise to the occasion. Rule 2A.3.16 underscores the need to consider and document the understanding of vulnerable customers. Therefore, our service ensures that product selection aligns with the needs of customers facing health conditions, major life events, low financial resilience, or limited financial knowledge. 

Research Process and Evidence: A Foundation of Trust 

We Complement’s commitment to clarity extends to the research process itself. Moreover, our research is backed by independent tools from industry leaders such as Langcat, FE Analytics, and Synaptic. The documentation produced stands on a solid foundation of evidence. 

To summarise, in a landscape where precision and compliance are non-negotiable, the We Complement Research & Due Diligence Service stands as an invaluable partner. Let us unravel the complexities of your centralised investment propositions and leaving behind a trail of unmistakable fingerprints that showcase each firm’s commitment to excellence and client-centric practices. 

Our team has over 50 years of combined financial planning experience, with a big portion of that spent on research and report writing. In that time, we’ve picked up lots of tips and tricks on how to make the research and report writing process easier and more efficient, and this article will share some of our advice.

1.       Work Smart, Not Hard

One of the great things about working in financial planning is that the learning never stops. Even if you somehow think you know everything there is to know, you can guarantee that there’s a change in legislature waiting around the corner to bring you back down to earth. While this keeps things interesting, staying on top of changes can sometimes seem never-ending, and knowledge relating to some areas of financial planning can grow fuzzy over time without the chance to put it into practice.

With this in mind, a key aim for those working in financial planning should not be just gathering technical knowledge (though of course that’s important too), but also knowing where to look when you need a nudge in the right direction.

Fortunately, there’s a whole range of helpful material online. I recommend creating a catalogue of this information so that you can easily return to it in future. To get you started, here are some of my favourite and most used tools and pages:

Quilter’s Tools: in particular, the Tapered Annual Allowance Calculator, Carry Forward Calculator, Chargeable Event Gains Income Tax Calculator and Scheme Specific Tax-Free Cash Calculator.

Pru’s Tools: in particular the Tax Wrapper Comparison Tool, Bond Gain Tool, Emergency Tax Tool and Salary Sacrifice Calculator.

Scottish Widows’ Tools

–  Royal London Technical Centre

Quilter’s guidance on bonds

Pru’s Technical Content

–  abrdn Techzone

Have I missed anything? Please share with us your favourite technical content or tools.

2.       Initial File Reviews

Spending a little bit of time doing a thorough review of any new case before you really get to work can save a lot of time in the long run.

It’s key to make sure you have all the information you’re going to need to complete the case and gives you the opportunity to spot any potential problems that might rear their heads later on. It’s much better to identify a problem early on than halfway through a case – think a pension consolidation exercise where it turns out that some of the existing plans have safeguarded benefits that weren’t made very clear in the policy documents!

3.       Collaborate

It’s all too easy to go down a Google rabbit hole when looking for information, but reaching out to others in the financial planning community first could save you a lot of time.

I’m lucky to be able to pick the brains of all my knowledgeable colleagues at We Complement, but I understand that not everyone has that luxury. Fortunately, there are lots of helpful groups available for paraplanners and others who work in financial planning, including on LinkedIn and WhatsApp.

In particular, the Big Tent at the Paraplanners’ Assembly and the M&G Wealth Technical Group are really useful resources where you can benefit from the collective brainpower of financial planning minds all over the country.

4.       Templates

I’m sure we all know what it’s like to work with templates that need a lot of tweaking (think adding in various paragraphs that are scattered across different documents, remembering to remove certain wording that isn’t relevant to some cases, or wrestling with formatting) before you even get around to personalising them for the client. Relying on memory to make sure you remember to add or remove content is not only an inefficient use of time but is almost certain to catch you out on a bad day!

Make sure you’re happy with the templates you’re using and how you use them. It can be a time-consuming task, but sorting out your templates and making sure that you have a slick suite of templates that suits your needs can save a lot of time in the future.

Ideally, you should have a range of easy-to-use templates available to you that need minimal tweaking, so when the research stage is over and you’re ready to crack on with the report you can get started without any fuss.

Have I missed anything? Please share with us your favourite technical content, tools or tricks.

Thanks for reading!

Outsourced Paraplanning Support

Outsourced paraplanning is when financial advisers use external paraplanning support instead of hiring or relying entirely on an in-house team.

For many advice firms, it is a practical way to manage workload, improve turnaround times and maintain consistent, high-quality advice delivery without adding permanent headcount.

At We Complement, we support financial advisers with outsourced paraplanning services that fit around their advice process. That can include research, suitability report writing, case preparation, product analysis, file documentation and wider technical support.

The aim is simple: to give advisers more time to focus on clients, while making sure the work behind the advice is clear, consistent and properly evidenced.

What is outsourced paraplanning?

Outsourced paraplanning is the use of external paraplanners or suitability specialists to support the work that sits behind financial advice.

That might include preparing suitability reports, carrying out technical research, comparing products, documenting recommendations or helping firms manage more complex advice cases.

Instead of recruiting internally, firms can access experienced paraplanning support when they need it.

For some firms, outsourced paraplanning is used regularly as part of their day-to-day advice process.

For others, it is used during busy periods, staff absence, business growth, project work or when a case needs additional technical input.

Used well, outsourced paraplanning should not feel separate from the advice process.

It should feel like joined-up support that helps advisers, paraplanners and business owners keep client work moving.

What does outsourced paraplanning include?

Outsourced paraplanning can cover a wide range of technical and administrative support tasks.

The exact work will depend on the firm, the advice process and the complexity of the client case.

Common areas of support include:

  • suitability report writing
  • technical research and analysis
  • product comparisons
  • provider and platform research
  • replacement business analysis
  • pension, investment and retirement planning support
  • case preparation and file documentation
  • documenting the rationale behind recommendations
  • support with centralised investment propositions
  • annual review and ongoing advice support
  • checking that advice files are clear, complete and well evidenced

For many firms, the biggest benefit is not just getting a report written.

It is having support that understands how the research, recommendation, client objectives, risk, capacity for loss and suitability wording all need to connect.

Why do financial advisers outsource paraplanning?

Financial advisers outsource paraplanning for a mix of practical and strategic reasons.

Some firms need extra capacity.

Some want to improve turnaround times.

Some want more consistency across their advice files.

Others want access to experienced technical support without the cost and commitment of building a larger in-house team.

The most common reasons include:

  • increasing capacity without hiring additional staff
  • reducing bottlenecks in the advice process
  • improving turnaround times on client work
  • maintaining consistent, high-quality documentation
  • accessing experienced paraplanning support when needed
  • supporting advisers with more complex cases
  • helping teams manage seasonal workload peaks
  • freeing advisers to spend more time with clients

Outsourced paraplanning can also help firms create a more resilient advice process.

If one person internally is overloaded, off sick or on holiday, client work does not have to stop.

In-house vs outsourced paraplanning

Many advice firms compare in-house paraplanning with outsourced paraplanning.

Both can work well.

The right answer depends on the firm’s size, workload, budget, growth plans and internal expertise.

In-house paraplanning can give firms close day-to-day control. It can work well when there is a steady flow of cases and enough resource to manage training, development, quality checking and cover.

However, it also comes with fixed costs.

Recruitment, salaries, training, management time and staff absence all need to be considered.

Outsourced paraplanning gives firms more flexibility.

It allows advisers to access experienced support when they need it, without committing to permanent additional headcount.

For growing firms, this can be particularly useful.

It means they can increase capacity before making long-term recruitment decisions.

For smaller firms, it can provide access to technical support that may not otherwise be available internally.

For larger firms, it can support overflow work, specialist projects or consistency across different advice teams.

Is outsourced paraplanning right for your firm?

Outsourced paraplanning can be a good fit for firms that are growing, stretched for capacity or looking to improve operational efficiency.

It can be particularly useful for:

  • firms with inconsistent workloads
  • advisers who want to spend more time with clients
  • businesses looking to scale without increasing fixed costs
  • teams that need additional technical support
  • firms with report writing bottlenecks
  • firms reviewing their advice process or file quality
  • advisers dealing with more complex pension, investment or retirement planning cases

It can also help firms that want more structure around their advice files.

For example, where recommendations need clearer rationale, stronger documentation or better consistency between the research, advice and suitability report.

What makes good outsourced paraplanning support?

Good outsourced paraplanning should be more than a transactional report-writing service.

It should support the advice process properly.

That means understanding the client’s objectives, the adviser’s recommendation, the research behind it and the suitability requirements that need to be evidenced.

Good support should be:

  • clear
  • consistent
  • technically accurate
  • practical for advisers
  • aligned to the firm’s advice process
  • focused on client outcomes
  • easy to work with
  • properly documented

It should also help advisers explain why a recommendation is suitable, not just describe what has been recommended.

That is especially important in areas such as replacement business, retirement income advice, centralised investment propositions and cases where attitude to risk and capacity for loss need careful wording.

How outsourced paraplanning supports suitability reports

Suitability reports are one of the most visible outputs of the advice process.

They need to explain the recommendation clearly, reflect the client’s circumstances and show why the advice is suitable.

Outsourced paraplanning can support this by helping advisers turn research, fact-finding and client objectives into clear suitability wording.

That includes making sure the report explains:

  • what the client wants to achieve
  • why the recommendation meets those objectives
  • what alternatives were considered
  • how risk has been assessed
  • how capacity for loss has been considered
  • why the product, provider or investment solution is suitable
  • what costs, risks and limitations the client needs to understand

Clear suitability report writing can make a big difference to file quality.

It helps the client understand the advice, and it helps the firm evidence the reasoning behind the recommendation.

You can also read more about our suitability report writing support.

Outsourced paraplanning and capacity for loss

One area where outsourced paraplanning support can be particularly useful is evidencing risk and capacity for loss.

This is where the wording in the advice file needs to be careful.

A client’s attitude to risk explains how they feel about investment risk.

Capacity for loss is about what would happen financially if the value of the investment fell.

Those two points are connected, but they are not the same.

A good advice file should make that distinction clear.

Where the client is cautious but financially resilient, or confident but financially reliant on the money, the suitability wording needs to explain the position properly.

We have written more about this here: capacity for loss vs attitude to risk.

Outsourced paraplanning and investment research

Outsourced paraplanning can also support the research and due diligence behind investment recommendations.

This might include comparing providers, reviewing platform options, documenting fund research, supporting replacement business analysis or helping evidence the use of a Central Investment Proposition.

For firms with a defined investment approach, outsourced support can help make sure the recommendation fits within the firm’s process and that any exceptions are properly explained.

For firms reviewing their investment framework, paraplanning support can also help with documentation, governance and file evidence.

You can read more about this in our Central Investment Proposition guide.

How We Complement supports financial advisers

At We Complement, our outsourced paraplanning support is designed to help advice firms manage workload without losing quality or consistency.

We work alongside financial advisers and advice teams to support the work behind the recommendation.

That can include research, analysis, report writing, documentation, suitability support and practical file preparation.

We understand that advice firms do not just need reports produced quickly.

They need reports and files that make sense.

They need clear reasoning, consistent wording and support that fits around how the firm actually works.

Our team can help with:

  • outsourced paraplanning
  • suitability report writing
  • technical research
  • file preparation
  • investment and pension research
  • centralised investment proposition support
  • annual review support
  • suitability consulting
  • advice process support

For firms that need wider review or assurance across advice files, our suitability consulting support can also help identify where processes, wording or evidence may need tightening.

FAQ: outsourced paraplanning

What is outsourced paraplanning?

Outsourced paraplanning is when financial advisers use external paraplanning support to help with research, case preparation, suitability reports and advice file documentation.

Why do advisers use outsourced paraplanning?

Advisers use outsourced paraplanning to increase capacity, reduce bottlenecks, improve turnaround times and access experienced technical support without hiring additional in-house staff.

What does outsourced paraplanning include?

It can include suitability report writing, technical research, product comparisons, replacement business analysis, provider due diligence, file preparation and support across the advice process.

Is outsourced paraplanning only for small firms?

No. Outsourced paraplanning can support small, medium and larger advice firms. Some use it as regular support, while others use it for overflow work, complex cases, staff absence or specific projects.

How does outsourced paraplanning help with suitability reports?

It helps advisers turn research, objectives and recommendations into clear suitability report wording that explains why the advice is suitable and how the client’s circumstances have been considered.

Need outsourced paraplanning support?

If you are considering outsourced paraplanning services and want to understand how this could work for your firm, We Complement can help.

We support financial advisers with practical, experienced paraplanning support across research, suitability reports, file preparation and advice documentation.

Whether you need regular support, overflow capacity or help with a specific project, we can work alongside your team in a way that fits your advice process.

Get in touch to talk through what you need and where support would make the biggest difference.

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